Support

Have a question or need help? You have come to the right place. Here you will find answers to frequently asked questions, links to related websites and downloadable documentation.


FAQ'S

arrowAre they washable?

Yes, we would recommend hand washing but they can also go in the washing machine inside out on gentle with cold water only. Then hang or dry flat. The names are heat sealed so after the sack is dry, it's not a bad idea to press them with a hot iron just to re-adhere anything that may have lifted during washing.

arrowDo you use CAPITAL letters or lower case for the names on Santa sacks?

The names will be applied to the Santa sacks as they are typed in during the order process. For example if you use all capital letters i.e STEVEN the name will be applied in all capitals.

However, if you type it traditionally i.e Steven, it will be applied in First letter capital and the remainder lower case.

All names will be applied as ordered.

Be sure to double check the spelling and Capitalization prior to sending your order!

arrowHow long does it take to receive a Santa sack once ordered?

Santa Sacks are shipped via Canada Post parcel service. Parcels are generally delivered in 7-10 days after being ordered. Please allow up to 14 days for delivery.

arrowMy Santa Sack order has not been delivered, where is it?

SantaSacks.ca ships via Canada Post trackable shipments. Every order receives tracking number by email upon shipment. Please us this tracking number at Canadapost.ca/tracking to track your package.

SantaSacks.ca will not be responsible for packages that are returned due to not being picked up at your local post office. All packages returned will be subject to a redelivery fee.

arrowWhat is your return Policy?

Personalized Products are not refundable due to the personalization of the product. Although, Santa Sacks Canada will gladly replace defective items on a case by case basis. Should you encounter a problem with your Product, Simply send us an email at Info@SantaSacks.ca and one of our elves will get back to you ASAP.

© Copyright 2017 - Santa Sacks Canada.